bank of scotland ceo Phone Number

Kindly help me in tracing the name and email address of Bank of Scotlands CEO. Many Thanks.

The CEO is responsible for the policies adopted by Bank employees and their enforcement. In particular, their actions and attitude when dealing with customers. Occasionally a department has to be set up to deal with a new problem and existing policies are inadequate. In such a case it is possible for employees to over-reach themselves and allow their enthusiasm to promote actions that are not in accord with sound banking principles and that the CEO would not knowingly condone. I believe this is the case with the new department set up to investigate and prevent online fraud. Their actions are high-handed and blatantly thwart a customers wishes in relation to legitimate transactions. They give advice that is, I am sure. Eagerly received, but their duty cannot be allowed to remove from the customer their unquestionable right to make decisions on the movement of their own property{ cash}. Having visited the Bank in Falkirk and arranging a direct bank transfer to Barclays Bank and being in receipt of the transactions paperwork, I was amazed to find three weeks later, that the 'Fraud' department had stopped the transfer and not even bothered to inform me Ten days after I complained to them I am still waiting for a courtesy phone call or any remedial action. I will be taking legal advice and contacting the ombudsman if this email fails to garner a reasonable response.